I am working on a project using two Andor deluxe devices. One of them stops taking commands within a few seconds whenever I try to change the settings. It happens to the same device whether I use a USB mouse or either of the two remote controllers. I happens regardless of which USB port I use.
The other device takes commands with either remote and my USB mouse. I can navigate all the menus and use the ESC button to show/hide the menus as normal.
The problematic device syncs fine and plays automatically, and seems to work as long as I don’t need to change any settings.
Is there anything I could be doing wrong on my end? Help appreciated.