Andor 1 Problem - Why are my videos being shortened?

I have two Andor 1 video players and for some reason my media clips are being cut short to like 1 minute. Can I get the Andor 1 to play the entire video clip, like all 5 minutes? How do I do this?

Thanks so much!

turn the sync setting off I think and you should be fine.

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yup, that’s the trick! or, if you are syncing multiple multi-screen artworks with sets of Andor1s, make sure to use different sync channels for the different works.

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