Visual Cortex Output Appears to Have Died

Helpdesk
1

I’ve had my VC for a number of years and it’s always run as expected. Currently the end of chain is VC to a composite to HDMI converter to a BM Assist.

Last night in the middle of using the system the BM Assist screen went blue indicating no signal. I swapped the feed to the HDMI upscaler from the VC to the composite out on the ET Structure and signal appeared on the BM Assist screen. I plugged svideo out from the VC to a known good monitor and got no signal. So I think the VC output section has died.

Are there any other tests I should run to confirm this?

What is the path to repair if it is indeed dead?

2

Sorry to hear it!
You could check the Cortex’s YPbPr output, but if you want the composite output, then it would be best to send an email to support@lzxindustries.net to begin an RMA. Be sure to include your return shipping address and phone number in the email.

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