hi there! (hopefully this is the right place for this)
just got my vidiot in yesterday, and I cannot be more excited! one thing i noticed though is that when i twist some of the bottom stacked knobs, the upper knob will also rotate as well. is this something that will go away with use? or do i need to send this back to get looked at?
Hey there! There’s supposed to be a nylon washer between the two knobs, which prevents this. In our rush to get units out last week we may have forgotten to install them. If you could contact us via repair ticket with your address (Contact -> Repair) on the website and description of the issue, we’ll send you some of the washers. In the meantime, if you slightly pull the top knob up, you should be able to spin them freely (temporary fix until we get you the washers.)
thanks for getting back to me so quick! i don’t see a specific repair section under Contact, should i just submit the ticket using the form under contact us?
Yes, that’s fine! Or just send e-mail to email@example.com
ok will do! thank you very much.