ESG3 issue with the picture splitting in two when in 1080p 25fps

Helpdesk
1

Hi! It’s me again…

I’ve been trying to get my setup working with the new HD components and as usual the change doesn’t go without struggle.

The TBC2, ESG3, BMD Desktop Video and Media Express are all set to capture/operate in 1080p 25fps and by setting it up like this the picture gets divided in two and it’s wiggling like a mofo.

This issue only presents itself in these settings and my only issue with it really is the astronomical file sizes.

I’m wondering whether this is bcs of the Ultrastudio HD Mini or the ESG3.

Anyhow, some help wpuld be greatly appreciated.
Here are some pictures of the settings in case there is something obviously wrong with them.

60da85dccaf3806008d5ad1e85eaccf82e7a2e91351780551d01f26c33097c0b
60da85dccaf3806008d5ad1e85eaccf82e7a2e91351780551d01f26c33097c0b1600×900 182 KB

1069e4428b2dbbc8ee9f06e8689dc62dd6134c1240c62418a58a7a3fb8852771
1069e4428b2dbbc8ee9f06e8689dc62dd6134c1240c62418a58a7a3fb88527711600×900 187 KB

660c6eb62335849002f20e395c0c02e38b46b055101714547d5dcef2ee189db3
660c6eb62335849002f20e395c0c02e38b46b055101714547d5dcef2ee189db31600×900 67.4 KB

621475e373e27d2bcb2f64a40c1dd9a38570fffd3e701c416972f74383114975
621475e373e27d2bcb2f64a40c1dd9a38570fffd3e701c416972f743831149751600×900 191 KB

eeccc75f74c730f5c393fb5e73fc7e72533a3407c2f1d6224c931a2ad26c9d93
eeccc75f74c730f5c393fb5e73fc7e72533a3407c2f1d6224c931a2ad26c9d931600×900 143 KB

1 Like
2

This is certainly an unusual result. I haven’t seen the screen splitting that you are getting.
Why do you need to stick with 1080p25 if all other formats work correctly? If you use ESG3 as your sync source then it doesn’t matter what format you are sending to TBC2.

3

It is weird indeed.

I’ve planned sticking with the 25fps because to me it makes sense as all of my video projects and the source material are in 25fps.

I tried switching to 2398, 2997, 24, 25, and 30fps and they all split the screen as well.
Not sure how I missed this before. None of the usable (for me) options are working.

4

Does it behave the same if you send a signal other than ESG3 into the UltraStudio HD Mini?
How about when you monitor ESG3 using some other device?
How are you powering ESG3 and what modules share the power? What is your sync setup?
Have you tried isolating the ESG3 on DC power and monitoring its output with nothing patched into the front or back?
What is the serial number on the back of your ESG3?

5

Does the image look split on the TBC2 preview screen? If so, it’s a problem with your video source.

If not, does the image look split if you patch your ESG3 output directly to a video monitor or TV? If so, it’s a bug with TBC2 that we have not seen.

It wouldn’t be possible for ESG3 itself to produce an artifact like this. My guess is it’s an issue with the source playback – it’s a stereoscopic file or something like that.

6

Thanks for the replies! I’m too busy atm to check out these tips but I will as soon as possible and report back then.