I received my FKG3 preorders in early November. Some of the knobs had defects of fit and finish. (For example, some do not fit the pot d-shaft and the paint on others smears.) I emailed support and an order was created for replacements.
After two weeks passed without a shipping update for the replacement knobs, I followed up with support. I was told that knobs were holding back fulfillment of other modules such as SMX3 and that replacements and modules requiring the new knobs would ship when ready.
I received my SMX3 preorders but have not received replacement knobs for my original FKG3s. I understand there is undue duress due to the pandemic, other longstanding projects, and in general priorities that may take precedence over things such as knobs.
With the above in mind, I must ask: @creatorlars is it unreasonable to be upset and a bit disillusioned by this?
I do not feel like I am out of line expecting monies paid for a product to deliver that product in a reasonably whole state. I understand that I can buy knobs and put them on myself, or strip another module for substitutes, but this seems to imply it is easier for me to fix this problem than for the manufacturer to advertise and sell the product complete.
My intention is to continue to support LZX with preorders even with other preorders years outstanding. I do think that shipping modules with dysfunctional knobs is an avoidable failure, as knobs seem reasonably solved by other manufacturers offering devices at this price point.